All orders are processed as soon as the funds are received. PayPal, Stripe or another payment method usually takes less than 24h to process the transactions.
When the transaction is complete, you will receive a confirmation email and your order will be ready in 2-5 business days.
Free standard shipping on all orders throughout UK, Europe, Canada and USA.
Our shipping carriers are Royal Mail UK, Hermes UK, Yodel, DHL, Fedex, UPS and the United States Postal Service.
Standard free delivery times provided by our carriers
National (UK): 1-3 working days
Europe: Up to 2-5 working days
Rest of the World: Up to 5-10 working days
If the express delivery is selected instead of our free economical standard delivery then the express shipping cost will be added to the total invoice value based on the weight of the order at the checkout page.
Express delivery times provided by our carrier:
National (UK): Next working day
Europe: Up to 1-2working days
Rest of the World: Up to 2-5 working days
NOTE REGARDING INTERNATIONAL SHIPPING TIMES: CARRIER SHIPPING TIME IN TRANSIT IS ESTIMATED BEGINNING ONCE A PACKAGE HAS LEFT OUR WAREHOUSE. PLEASE ALLOW ADDITIONAL TIME DURING PEAK HOLIDAY SEASONS.
Outside the EU, the customer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
In case of any incorrect delivery address, our carrier is unable to complete the delivery and the shipments will be returned to our warehouse at your expense and according to our shipping policy. Any new delivery tentative will also be charged at you via invoice. If after 8 business days we don’t have any response from you, the order will be cancelled.
For any additional information about shipping policy please contact ___________________________or contact us via our social media.
Return / Refund / Cancellation Shipping Policy
Cancellation Policy
Damaged/Defective Products received
Missing Items
Due to the strict hygienic standards of certain Sword Edge items, we regret that it is not possible for us to accept returns on razors, blades, Scissors, Shavettes, Straight Razors, personal care items and our manicure and pedicure items simply because we cannot re-sell them to other customers. We don’t want you to shave with someone else’s razor.
Gift boxes are non-returnable.
Also, any gift box replacements you have asked for will not be gift wrapped.
Products that are sold as combos cannot be returned as individual items.
In the interests of hygiene, we may refuse returns where it’s obvious that the item has been used for shaving, washed or soiled.
Refunds & Returns will be provided only in rare cases within 3 days of its delivery. Please contact our customer support team via email _________________________ within 3 days of its delivery to help you further in your case. A refund will be processed minus a £9.99 restocking fee. Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference. The customer will have to ship the product back to our warehouse on their own expense. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their invoices intact.
We take 3 to 5 business days from the date of receiving of the products to initiate the refund once the quality check is done. Therefore, the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In the case of any refund discrepancies, Sword Edge may at its sole discretion, request you to share with us a screenshot of your bank statement.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Cancellation Policy?
You can cancel an order until it has not been packed in or shipped from our Warehouse. This includes the gift items also. Just email us at_________________________ and we would help you out. Any amount paid will be credited into the same payment mode using which the payment was made.
Damaged/Defective Products received
Err.. We really don’t want this to happen! Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for replacement. The sad thing is, it’s out of our hands sometimes…
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:
When you open the box, look the product over carefully for any broken parts. Drop us a mail at _________________________ and attach a photo of the damaged item. We would ship a new product asap or refund your money.
Missing Items
Now this really embarrassing. We don’t like this either, but stuff happens. If it ever happens to you, contact us and we’ll help you out solving the problem. We would ship the missing product as soon as possible or refund your money.